SHIPPING & RETURNS
Shipping Policy
We currently only offer national UK delivery for our products via Royal Mail.
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Our standard shipping prices (within the UK - mainland):
Total orders under 2kg to mainland UK are £4.50.
Any parcels over 2kg are £9.99.
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Our express shipping prices are calculated at the checkout depending on your parcels weight.
We highly recommend using 48 Hour Tracked Delivery for orders over £50.
Please note: Shipping Via Royal Mail is currently experiencing delays due to Covid-19
Return, Refund & Exchange Policy
Returns:
We hope you absolutely love your purchases, however if you are unhappy then please contact us to arrange a return and refund.
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Our Return Policy lasts 14 days from purchase.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are eligible for paying for the return postage fee's and our original postage fee's are non refundable.
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Several types of goods are exempt from being returned. Our Sage sticks and bundles, Palo Santo sticks or bundles, and Room Sprays are non-returnable.
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Once the item has been returned and checked by us, we will then inform you if your return has been approved. If approved we will then credit back the purchase amount to the original payment method.
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